Customer Communication Management
Delivering an exceptional customer experience (CX) through personalized omni-channel communications has never been more important to drive revenue, build customer loyalty, and sustain a competitive advantage ,deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement. Super brands like Amazon, Google and Apple have skyrocketed customer expectations. Customers of today prefer relevant and personalized communications in real-time, through the channel of their choosing.
Our CCM solution offering enables organizations to deliver, manage and design on-demand and high-volume personalized communications across the entire customer journey; from one centralized platform.
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In a Nutshell,
CCM will help you with:
Communications Design
Content Creation
Personalized Communications
Omni-Channel Delivery
Two-Way Communication
Measurement and Reporting
Benefits of CCM
Drive Efficiency and Streamline Processes
- No need to juggle multiple siloed teams
- A single platform to create, approve and deliver omni-channel communications
- Compliance with legacy systems
- Create customized omni-channel communications with the help of existing templates and data
Mitigate Compliance Risk
- All communications are thoroughly tracked, managed and approved easily by Compliance personnel
- To check compliance with regulatory requirements, content blocks can be locked down optionally
Gain Visibility and Empower Business Users
- Alleviated dependency on IT
- Quick approval and review processes
- Business users are empowered to take on content modification jobs
- Guide customer service representatives through all interactions
Enhance Time-to-Market and Amplify Engagement
- Make sure your customers get the right messages at the right time
- Deliver device-friendly and interactive reports and statements Position cross-sell and upsell promotions and deals, customized to the individual’s requirements of your customers
- Manage channels of your choice
- Digital onboarding processes that builds on prepopulated data from existing system
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Customer Journey Mapping
The exclusive cloud-based journey mapping tool that seamlessly incorporates the physical and digital touchpoints your customers interact with into your journey maps, to ensure real-time improvements.
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Onboarding
Automate and personalize your clients’ onboarding process by creating paperless, ready-to-process digital document, to help bring the clients onboard in no time.
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Correspondence
Alleviate reliance on IT. Deliver, approve, and create personalized, accurate, and regulatory-compliant claims correspondence to customers across all channels.
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Dynamic Communication
Our Dynamic communication offers a customized and interactive communication solution that helps organizations engage with the clients; However they want, Whenever they want.