ABOUT US
General information about us
- Established in 2002, Electronic Documents Centre LLC is a joint venture between Emirates Post (UAE National Post) and Abba Electronics ( a member of Al Abbas Group of Companies) offering end-to-end solutions in data processing, dynamic printing, card personalization, fulfillment and distribution in a highly secured environment.
- EDC’s specialized and certified Centre’s are designed to offer a one stop services hub to clients, presenting them a diverse portfolio of business and technology solutions to optimize their business performance. Since September 2007, we are certified on ISO27001:2005 standard of Information Security for the “Protection of Customer Data”. In addition to this we are also a MasterCard and VISA International Certified Bureau for card personalization (Magstripe & EMV). Our certifications are an outcome of our sustained efforts to ensure reliable systems and processes within our premises.
- We are continuously committed on investing our synergies in advanced technologies and assisting our clients in acquiring and sustaining a competitive edge in the marketplace. Benefits to clients include reduced operational costs including labor, distribution and security costs, reduced effort allocation for resources to manage operations, optimal stationery management and quick delivery amongst others.
- Our leadership has driven the organization to meet the challenging and demanding needs of clients across private and public sectors including Financial Services, Telecom Operators, Healthcare, Utilities and other large mail volume generators. Thanks to our devoted workforce, EDC today manages an annual volume of over 200 million in printing, 120 million in enveloping and over 2 million in personalization of cards.
- At Electronic Documents Centre we are excited about the future and what it holds for our organization. Our confidence is built on the future of our people and their exceptional ability to deliver consistently. The colleagues who drive EDC are the reason for our progress to date and they will be the reason for our success in the future. We believe EDC is a predominant organization -- an organization of people proud of the work they do and the solutions they provide. It is an organization defined by the character and integrity of its people.
- As we work to serve our clients, to build strong relationships and deliver innovative and creative solutions to their business challenges, we rely on our core principles to guide our decisions and actions, ensuring everything we do is beneficial to the client, the organization, and our colleagues.
- I speak for all of the exceptional employees at EDC when I say we are totally committed to providing extraordinary solutions and outstanding customer services to you. We believe our job is not only to ensure that we continue to live up to the benchmarks we have set but also to enhance our awareness of our customer needs’ to advanced levels.
- Thank you for your interest in EDC and for visiting our website. I hope you find it informative. However, if you really want to get to know us and what we can do to help you address your business challenges, please contact us. We welcome the opportunity to speak to you and to contribute to your success.
- Sincerely,
- Abdulla H. Al Hammadi
- Chief Executive Officer
- Dealing with EDC helps reduce bottlenecks and speeds up production. It’s a one-stop automated mail production and delivery service for those clients who routinely produce large volumes of mail. It gives you all the benefits and convenience of having your direct mail produced and delivered to you. We take away the hassles of printing, processing and delivering your mailers, thus allowing you to concentrate on your core business activity.
- At EDC, we follow the highest international information security standards. Our highly sophisticated information security infrastructure is certified by ISO27001:2005.
- No need to purchase and maintain specialized equipment, hire additional staff or take up valuable office space to house the operations. It relieves company of expensive tasks such as printing, enveloping, and transporting. We do it all for you flawlessly and efficiently.
- EDC bypasses normal sorting and mail handling and assures clients’ that their mailers will be delivered promptly using the Emirates Post Network.
- Rest assured your mailers will have an impressive appearance since our advanced laser printing and data processing technology produces quality output. Our stringent operating procedures and quality control checks will ensure that your mails live up to your expectations.
- Vision
- Electronic Documents Centre aims to be the pioneer in the outsourcing field by providing effective outsourcing solutions to clients in the areas of data processing, dynamic printing, card personalization, fulfillment and dispatching thus allowing them to focus their resources and efforts on their core business activity.
- Mission
- Providing effective outsourcing solutions and services in line with the objectives of Electronic Documents Centre and Emirates Post Group Holding. Enterprising an active and effective role in promoting the UAE government’s position as a leader in the area of electronics development by venturing into new target markets, innovating new services and expanding valued clientele.
- STRATEGIC GOALS
- In line with the standards of the Prime Minister’s Office and strategies of the group Holding, EDC Placed together its strategic plan, setting up the goals and objectives that will serve customers, employees and the community.
- EDC’s strategic plan is focused around four main domains; Customers, Learning and Development, Financial and Operations. The strategic goals were established to cover these domains in the best possible way.
Customers
Learning & Development
Financial
Operations
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- EDC believes that the most critical factor for success and sustainability in the marketplace is through its valued client base. Therefore, the leadership positioned the strategic goals in such a way, so as to retain its current customers, invite them to use more services and attract new ones.
- At EDC, we consider our clients to be “Business Partners”, since they are our partners of success and our business relations are built on those platforms, making it a mutually beneficial long lasting relationship.Through the strategic goals in this domain, we aim to:
- Retain our positive relations with our existing clients.
- Invite our existing clients to avail from others services of EDC.
- Attract new clients to join our success story, and be part of our very strong and highly prestigious client base.
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- In line with the UAE government’s efforts to focus on human resources as the most important factor influencing the development process and from our belief that manpower is the backbone of any successful organization, EDC has always focused on improving and developing human resources by assessing employee skills and knowledge, identifying the gaps and structuring a development ladder for each specialization.
- EDC supports the government’s goals of emiratization by laying great emphasis on developing the skills of nationals working in its premises, providing them with a positive work environment and continually seeking ways to open new opportunities for new nationals to join our team.
- In this domain, we aim to achieve the following targets:
- Develop the skills of our employees in all areas related to the nature of their duties.
- Develop a positive, sustain and a healthy work environment.
- Focus our efforts on the national human resources, giving them the priority when applicable in the training and courses and seeking ways to create opportunities to attract others to join our organization.
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- As a profit organization, EDC will continually seek to achieve its financial goals; those goals that are set by the management in the annual budgets and approved by the Board of Directors.
- Therefore, our focus is on achieving higher profits and return on investment rates, by a sustained process of development of our services, quality control, and customer /employee satisfaction.
- In addition to that, our leadership is on an incessant search for new ventures, business opportunities and new markets.
- Our strategic financial plans focus on the following goals:
- Achieving highest possible rates of return on investments and highest possible profit rates.
- Sustaining, developing and enhancing our level of services and quality.
- Ensuring the highest possible level of client satisfaction.
- Seeking new business opportunities and sources of income in existing or new markets.
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- EDC provides a unique blend of services to clients and is the first organization in the region to provide services of this nature. Despite competition in the market being minimal, we place a great deal of focus on developing our quality of services through continued development of our operations.
- Since commencing operations, we have used top notch, state of the art technologies and machineries in our production centre’s and have always focused our efforts on pursuing rapidly changing developments and new technologies in the area of our operations.
- We understand the importance of the accuracy, security and punctuality in our operations for our clients and hence operate with several contingency plans to ensure continuity of production and protect our clients from production delays, ensuring they receive the highest levels of proficiency.
- Security of information entrusted to EDC is the most important aspect of our operations and we deal with this matter tactfully. Since inception, the management initiatives to implement the highest information security standards have paid dividends. Today, EDC possesses security certifications from international prestigious bodies such as ISO, Visa and MasterCard.
- We hope to maintain the following strategic goals in the operations domain:
- Highest level of quality production.
- Highest level of Information security standards.
- Highest level of proficiency in our production centre’s and the organization as whole.